Job Description

PatientsLikeMe is looking for a talented and proven Program Director to lead key customer relationships. Someone who is data-driven and analytical at heart. Someone who is willing to roll up their sleeves and get deep into our data with customers. Someone who believes in the importance of delighting customers and in taking the time to teach them how to integrate and utilize our data to solve their challenges. And someone who believes strongly in the company we are building that puts patients front and center in healthcare. This pivotal position will report to the VP of Client Services at PatientsLikeMe.

About PatientsLikeMe

PatientsLikeMe is a free online community for all patients with any life-changing condition. Members create profiles with detailed health data -- think treatments taken, symptoms experienced, diagnosis history and more -- and share those experiences with the entire community. The end result? Patients taking control of their own disease while helping other patients and contributing to research. Featured in New York Times MagazineBusinessWeek, CBS Evening News with Katie Couric, and WIRED, the Cambridge-based company is a for-profit that's on the path of disrupting medicine by putting patients first.


  • Own relationships and interact directly with our customers in clinical, medical, discovery and outcomes research, data management, information technology, innovation and other functional areas
  • Help drive organizational change in terms of customers using real-world data
  • Drive the documentation, internal planning and management of projects that deliver research data or related services to our customers
  • Socialize project schedules, resource commitments and related project management components to all affected stakeholders, both internal and external
  • Ensure organizational commitments to customers – specifically research data and related services – are met on time with the quality our customers expect
  • Exceed customer expectations, as measured or perceived by our customers
  • Ensure repeat business by managing renewals and expanding into the existing accounts
  • Be accountable to senior PatientsLikeMe leadership for customer deliverables and satisfaction


  • Experience managing and building external relationships with customers
  • Experience managing large cross-functional teams
  • Project plan creation and management expertise
  • Clinical research experience a plus
  • Management consulting experience a plus
  • Pharmaceutical industry experience required
  • Excellent written and verbal communication skills
  • Excellent organizational and planning skills
  • Team player with a proven ability to work cross-functionally
  • Self-starting, entrepreneurial spirit
  • Masters-level health sciences degree (MS, MPH, etc) or MBA
  • Travel up to 30% of the time

You should become very familiar with our work and our vision before applying; check out our Research area,YouTube presentations, and our blog. Send us your resume and cover letter to highlighting your relevant experience and why you want to join PatientsLikeMe. 

Learn more about life at PatientsLikeMe.

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